CREDIT

All Major credit cards are welcome, including MasterCard, Visa and American Express. We regret that personal cheques are not accepted.

KEYS

We have an electronic key system which has been installed for guest security. Should you lose or require duplicate keys, please contact Reception. Identification is required.

INTERNET ACCESS (dial 9)

Complimentary WiFi is available throughout the hotel.

To Connect:

• Search Novotel West HQ on your compatible device
• Press connect
• Enjoy

Premium WiFi is also available, a surcharge may apply for this service.

AIR CONDITIONING & HEATING

The cooling and heating system can be individually controlled by the control panel in your room.

BABY NEEDS (dial 9)

Complimentary baby cots and bottle warmers are available for all in house guests.

IN ROOM DINING (dial 9)

Please refer to the Room Service Menu and dial 9.

IRONING BOARDS

An iron and ironing board is located in the wardrobe for your convenience.

NEWSPAPERS

Complimentary newspapers are available from Reception.

PRIVACY

Your privacy is important to us. Your Do Not Disturb sign is located behind your door. This should be hung outside your entrance door for extra privacy, or if you do not wish to be disturbed.

SAFE – IN ROOM

An in Room Safe is provided in the wardrobe. Instructions are provided for its use.

SMOKING

Novotel Sydney West HQ is a 100% non smoking hotel. A minimum charge of $300.00 will be charged should anyone smoke inside the room.

TEA AND COFFEE

Complimentary tea and coffee making facilities are available in your room.

TELEPHONE INFORMATION

You can dial direct from the telephone in your room to make calls both throughout Australia (STD) and internationally (IDD). The hotel places a surcharge on all calls made. Dial 0 to gain access.

ROOM TO ROOM DIALING

Simply dial 2 then the room number directly. If you are unsure, please call Reception on 9 to connect you.

LOCAL CALLS

Dial 0 to gain access, followed by the desired number.

CALLS WITHIN AUSTRALIA 

Dial 0 to gain access, followed by the STD code and then the desired number. Example: To call Melbourne 9999 4444 dial

INTERNATIONAL CALLS 

Dial 0, followed by 0011, followed by country code, area code and desired number

ASSEMBLY POINT

All guests are asked to follow staff instructions and assemble at the car park located to the right of the Zone bowling centre nearest to Railway Street entrance. Exit stairs are located on each floor. Exit via your nearest stairwell. Hold on to the handrail for guidance and protection. Please refer to emergency instructions on the back of your room door for further information.

FIRE/ EVACUATION

All guest rooms are fitted with smoke detectors, which are linked to the main fire control board. Throughout the accommodation area, you will find break glass alarms. Fire hoses and fire extinguishers are located at the centre and at each end of the corridors. The break glass alarms are linked directly to the NSW Fire Service.

Please familiarize yourself with your nearest evacuation area by checking the diagram on the back of your room door. In the unlikely event that an evacuation is necessary, instructions will be issued over the public address system. In the unlikely event of a fire DO NOT use elevators, please use the fire exit stairs only. Novotel Sydney Rooty Hill is a non smoking hotel. Smoking in the rooms may set off smoke detectors. Charges apply should the alarm be activated.

Novotel Sydney West HQ offers an array of dining options:

33Grill Bar & Dining

Corner Café

Eat St. Bar

Gelatissimo

New Town Thai Street Food

Pizzaperta Manfredi

Steak & Co by Sean Connolly

Chu Restaurant by China Doll

Access to the SGAC pool

Guests enjoy complimentary access to SGAC for leisure use, subject to operating hours, availability and capacity limits. Please note that access may be unavailable during public holidays, the Christmas holiday period, or other scheduled closures. For the latest information please click here.

Fully equipped fitness centre and gym

The ONE55 gym is equipped with the best training equipment Western Sydney has to offer. With over 70 group fitness classes, qualified instructors, private fitness studios, steam room and sauna, ONE55 goes beyond being an exercise-based gym. For the latest information please click here.

CAR PARKING Novotel West HQ has hotel parking with the entrance accessible from Railway Street or North Parade. While the car park is provided for your convenience, parking is at your own risk and the hotel accepts no responsibility for loss or damage to any vehicle or property of any kind in the vehicle however caused.

CHECK OUT Check out time is 11am daily.

CONFERENCE, BANQUETING & MEETING FACILITIES – Novotel West HQ offers a wide range of conferencing, entertainment and leisure options. Our focus is on offering quality, exceptional service and value for money. For further information please contact our co-ordinators on: Phone: (+61)2 9677 4923

GUEST LAUNDRY Guest laundries are available on each floor, and are no charge,  washing powder is available from Reception. Each floor has a washing machine and a dryer.

ELECTRICAL CURRENT The hotel operates on 240 volt power. Should you require an adaptor please contact reception. Please note the adaptor will not change the voltage, only the pin configuration. A $20 deposit is required, which is refunded upon return of adaptor.

FACSIMILE Facsimile services are available at Reception on the Ground Level. Incoming faxes will be delivered directly to your room. Charges apply. Hotel Fax Number: (+61)2 9832 1347

FAMILY AND NOVOTEL Kids stay free using existing bedding. Two children under 16 years stay free when sharing parents room and utilizing existing bedding. A children’s menu is available from Menu 33 for dinner. Children under 16 years of age are entitled to a free buffet breakfast if dining with adults staying in the same room.

HOUSEKEEPING dial 9 For extra blankets & pillows please contact Reception.

LOST AND FOUND dial 9 Please contact Reception for any lost property enquiries.

LUGGAGE For Luggage collection or delivery please contact Reception. Storage facilities are also available through Reception.

MAINTENANCE dial 9 If you should find anything in your room not in working order, please contact Reception for assistance.