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Accessibility

At Novotel West HQ, we are committed to providing an inclusive, welcoming, and accessible experience for all of our guests. Located in the heart of Western Sydney, our hotel combines spacious modern design with practical accessibility features to ensure a seamless stay. We take pride in prioritising accessibility to provide a truly welcoming environment where every guest feels valued and accommodated. We look forward to welcoming you to Novotel West HQ and to providing you with a seamless and memorable travel experience.

 

Key Accessibility Features

 

Arrival & Parking

  • Accessible Parking: Dedicated accessible parking is available in the hotel car park and P1 Multiplex car park on Railway Street.
  • Step-Free Access: Flat, step-free pathways connect the entrance, taxi rank and parking areas to Reception.
  • Drop-Off Zone: Convenient drop-off area located directly outside the main entrance.

 

Public Areas & Amenities

  • Lift Access: Wheelchair-accessible lifts provide access to all accommodation levels.
  • Easy Navigation: Level pathways throughout Reception, public areas and West HQ.
  • Accessible Dining: Restaurants and dining venues, including 33Grill Bar & Dining, feature step-free access and spacious layouts.

 

Accessible Accommodation

Our wheelchair-accessible guest rooms feature:

  • Spacious floorplans of over 40sqm with wide doorways and generous circulation space.
  • Roll-in showers with fold-down or portable shower seating.
  • Grab rails located beside the toilet and within the shower area.
  • Audible and visual emergency alarm systems.

 

Assistance animals are welcome throughout your stay. Appropriate documentation may be requested.

 

Contact Our Team

If you'd like to discuss room features or specific accessibility requirements before booking, our team is here to help.

 

Please connect with our reservations team through any of the following options: